| Local Economic Development Organization |
| Name: | Economic Development Corporation of Shasta County |
| Address: | 410 Hemsted Drive Suite 220 |
| City: | Redding |
| State: | Ca |
| Zip: | 96002 |
| Phone: | 800-207-4278 |
| Fax: | 530-224-4921 |
| Email: | Fred@shastaedc.org |
| WWW: | www.shastaedc.org |
| Contact Name: | Fred Castagna, Marketing & Research Manager |
| |
| City Information |
| Name: | Shasta County/Redding MSA |
| State: | CA |
| Population: | 170,000 |
| Unemployment Rate: | 6.3% as of September 2002. The 5 year average is 7.6% |
| Underemployment: |
| A study conducted in august of 1999 found more than 18,000 underemployed workers with the skills and desire to take better employment if offered. More than 25% would change jobs for $9.00 per hour and half would accept a job at 411.99 per hour |
| Closings: |
| During the past two years,Shasta Paper and Wisconcin Cal lumber Company have closed leaving 750 jobs. |
| Average HS SAT: | NA |
| Average HS ACT: | NA |
| Labor Market: |
| The labor market consists of over 100,000 workers within a 40 minute drive of the I-5 Corridor serving the cities of Redding,Anderson and Shasta Lake |
| Male Demographics: | NA |
| Female Demographics: | NA |
| Call Center Wage: |
| Outbound center wages start at $7.50 plus bonus and average $9.00 per hour. |
| Commute Time: |
| NA |
| Total Call Centers/Back Office Operations in Area: |
| 4 |
| Total Call Center/Back Office Employment in Area: |
| 1000 |
| Call Center Overview: |
| Local call centers report that their Redding facilities are among the highest producers in their companies. All centers have expanded beyond original plans with more agents than initially envisioned. Studies by national consultants show the are's labor market could easily support more centers. Certificated classes for potential employees are offered by Shasta Community College in Customer Service,Geography and Computer Keyboard. The Shasta Metro Enterprise Zone provides more than $30,000 in tax credits foe each qualified employee hired plus additional credits for investment in data processing equipment installed in the center.
Centers current and planned include:
ACI Telecentrics,350 agents,Inbound and Outbound
Budget Reservation Center, 400 agents,Inbound
Blue Shield of California,450 agents(fall of 2003),Inbound
SBC PacBell,100 agents,Third Party Billing |
| Colleges |
| High School/College/Univ: | Shasta Community College |
| Undergraduate Enrollment: | 12,000 |
| |
| High School/College/Univ: | Simpson College |
| Undergraduate Enrollment: | 2,500 |
| |
| Military Bases |
| Military Base Name: | None |
| |
| Employment/Staffing Agencies |
| Name: | Business Resource Center |
| |
| Name: | Business Resource Center |
| |
| Name: | Private Industry Council |
| |
| Name: | SMART Community Employment Centers |
| |
| Name: | State Employment Development Department |
| |
| Name: | CalWORKs Welfare to Work Programs |
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| Local Exchange Carriers |
| Name: | SBC Pac Bell |
| Phone: | 800-750-2355 |
| Central Office City: | Redding |
| Central Office State: | California |
| Central Office Type: | Digital |
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| Interexchange Carriers |
| Name: | MCI-Worldcom |
| Point of Presence City: | Redding |
| Point of Presence State: | California |
| |
| Name: | AT&T |
| Point of Presence City: | Redding |
| Point of Presence State: | California |
| |
| Name: | Qwest |
| Point of Presence City: | Redding |
| Point of Presence State: | California |
| |
| Name: | Sprint |
| Point of Presence City: | Redding |
| Point of Presence State: | California |
| |
| Internet Service Providers |
| Name: | Several available in the area |
| |
| Fiber Optic Availability |
| Widespread fiber is availble in the Redding area. SONET capable |
| Electric Utility |
| Name: | Redding Electric Utility |
| City: | Redding |
| State: | CA |
| |
| Name: | Pacific Gas and Electric |
| City: | Redding |
| State: | Ca |
| |
| Name: | City of Shasta Lake |
| City: | Shasta Lake |
| State: | Ca |
| |
| Gas Utility |
| Name: | Pacific Gas and Electric |
| City: | Redding |
| State: | Ca |
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